Marshmallow Reviews
(Rated by 12 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.8
Base on 12 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.3
- Shipping & Delivery4.7
- Price & Quality4.4
- Customer Service4.8
- Return Policy4.3
Recent Customer Reviews (12)
Dirk Wannemaker
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Dominik Hertz
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Kieran Daly
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Corey Rahman
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Paige Campbell
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Jasmine Morris
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Columbia Holloway
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Arienne Dumont
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Elizabeth Shipley
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Colomba Rizzo
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Marshmallow Pricing
Marshmallow for office use
$400 per office per month
Cancellation fees
up to £75
Marshmallow Pros & Cons
Pros
1
User-friendly app and online live chat for managing policies and claims, appealing to tech-savvy customers.
2
Good option for drivers without UK credit history or UK driving license, including foreign drivers living in the UK.
3
Competitive pricing model, often offering lower premiums, especially for younger drivers and immigrants.
4
Comprehensive insurance coverage with customizable add-ons like breakdown cover and courtesy cars.
5
Environmentally conscious approach by offsetting carbon emissions for insured cars.
6
Generally positive customer ratings with moderate overall scores around 3.6 to 4.8 out of 5 in some reviews.
CONS
1
No customer service phone line, relying solely on online chat, which can be frustrating for users needing direct human interaction.
2
Reported poor claims handling and slow response times, including delays in processing claims and lack of urgency, causing significant customer dissatisfaction.
3
Use of third-party repair companies with poor service, leading to further delays and communication issues.
4
Cancellation fees up to £75 and issues with misleading or predatory renewal pricing, sometimes significantly above market rates.
5
Policies underwritten by a company not regulated in the UK, which may concern some customers about regulatory protections.
6
High percentage of complaints upheld by the ombudsman, indicating recurring customer service and claims issues.
7
Some users report legal and regulatory concerns related to billing practices and cancellation rights.
Marshmallow Features and Benefits
Features
Tech-Focused Approach
Uses technology to keep costs lower and provide cheaper insurance options
Global Driving Experience
Considers driving experience from around the world, offering fairer prices for newcomers to the UK
AI-Powered Support
Enhances customer support and resolves issues efficiently
Exclusive Perks
Offers discounts on services like NordVPN, PureGym, and Emma’s Annual Plans
Fair Pricing
Based on global driving experience, benefiting those new to the UK
Comprehensive Coverage
Options like Marshmallow Plus include breakdown cover, courtesy car upgrades, and more
Cost-Saving Plans
Marshmallow Essential provides basic, cost-effective car insurance
Enhanced Customer Experience
AI-driven support for quick issue resolution
User-friendly app and online live chat
For managing policies and claims, appealing to tech-savvy customers
Suitable for drivers without UK credit history or license
Good option for foreign drivers living in the UK
Competitive pricing model
Offers lower premiums, especially for younger drivers and immigrants
Environmentally conscious approach
Offsets carbon emissions for insured cars